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Information About the Grievance Procedure

Location and Phone

San Francisco In-Home Supportive Services Public Authority
1155 Market Street, 4th Floor San Francisco, CA 94103 (Between 7th & 8th Street)

Tuesday - Friday: 9am - 5pm
(Closed from 12pm - 1pm)

info@sfihsspa.org

Transportation to the Public Authority

Public Transportation

BART / MUNI Metro: Get off at Civic Center/UN Plaza Station and use the Market Street & 7th Street exit. Walk east along Market Street for approximately one block. 1155 Market Street is located on the right-hand side of Market Street, between 7th and 8th Streets.

MUNI Bus: Lines 6, 7, 9, 9R, 14, 14R, 21, 47, and 49 stop within a short walking distance of the building. Please be aware that construction, traffic, and temporary service changes may affect transit routes and schedules. For the most up-to-date transit information, visit the SFMTA Trip Planner or 511.org.

Driving on Your Own

Please note that there is no vehicle access to the building from Market Street, and 1155 Market Street does not have on-site parking. Please do not attempt to drive directly to the building entrance via Market Street.

When driving to the area, use the surrounding cross streets to access nearby public parking garages. Nearby parking options include:

  • SOMA Grand Garage at 1160 Mission Street
  • 1455 Market Street Garage
  • Civic Center Garage at 355 McAllister Street

Rideshare / Taxi

The primary drop-off location for Uber, Lyft, paratransit, and other vehicles is the rear entrance at 1155 Stevenson Street, accessible via Odd Fellows Way. This is the recommended vehicle drop-off point and is separate from the building’s main entrance on Market Street.

Once in the alley off 7th Street, 1155 Market Street is the last building on the right, marked with an illuminated LightHouse sign. The rear entrance is located just below the sign.

Please note: Uber and Lyft drop-off is restricted on Market Street between 3rd and 8th Streets. Do not use Market Street as a rideshare or taxi drop-off location.

For visitors who need assistance entering the building, there is a keypad to the right of the rear doors. Enter #000 to call the security desk, wait for the buzzer, and then enter the building.

Bike / Scooter

Bikes and scooters can arrive at the building from 1155 Stevenson Street if unable to securely park them outside. Please use the keypad to call the security desk by dialing #000 when arriving by bike or scooter and follow the instructions.

Bikes and scooters should be securely parked outside the building whenever possible.

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