Job Details & Application

Bilingual Registry Counselor (Cantonese/English) Posted on March 11, 2024

Status: Full Time - Non- Exempt
Reporting Manager: Registry & BUPS Program Manager
Hourly Wage/Salary: $61,275

About the Organization

The San Francisco In-Home Supportive Services (IHSS) Public Authority is dedicated to helping older adults and people with disabilities live independently and thrive in the community.  We are a small agency with a dedicated staff working to connect Consumers to the services of Home Care Providers and other community partners.  Our work is crucial, challenging, and rewarding and each member is critical to our success.    


Successful Team Members are driven by:





The Registry Counselor plays a critical role in the IHSS Public Authority by identifying consumers' needs and preferences and referring them to appropriate home care providers. The Registry Counselor serves as the primary point of contact for new consumers, guiding them through the intake process, providing information about IHSS services, and prioritizing their needs. The successful candidate will have excellent communication and interpersonal skills, compassion, and a professional demeanor to provide a compassionate, professional, and welcoming experience for consumers, even in challenging situations.


Consumer Intake and Home Care Provider Matching:

Administrative Support

Note: This job description is intended to provide a general overview of the position and may not include all the responsibilities and tasks required for the role.


Technical Knowledge

Mandated Reporter

Every employee complies with Welfare & Institutions Code (W&I) section 15630(a) California law (mandated reporter) requiring them to report known or suspected abuse of dependent adults or elders, immediately by telephone or as soon as practically possible, and by written report with two (2) working days (W&I) section 15630(b). 


Every employee protects and secures confidential personal information related to our staff, home care providers, and consumers.


Hybrid work environment – Our office is a combination of both remote and in-person work of a minimum of 2 days a week in the office, and 3 days of remote work; required attendance of the monthly in person all-staff meeting, and other meetings, events, and programs as needed. All policies are subject to change as relevant health orders change.   


All staff must be fully vaccinated against COVID-19 and able to submit proof. A reasonable accommodation may be requested.

Equal Opportunity Employment Statement

The IHSS Public Authority is committed to providing equal employment opportunities to all employees and applicants for employment.  The  IHSS Public Authority prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other characteristic protected by state or federal antidiscrimination law covering employment.

Reasonable Accommodation & Disability

We strive to make a healthy, productive work environment for all. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed as part of the application or interview process, or workplace accommodations are needed after a job offer is made, please contact Human Resources at (415) 593-8114.


For those working 75% time or more:

People with Disabilities at the San Francisco IHSS Public Authority

The San Francisco In-Home Supportive Service Public Authority recognizes the value of having significant representation of people with disabilities in all units and at all levels of staff and management. For this reason, the Public Authority strongly encourages applications for employment from people with disabilities. To maximize flexibility related to benefits, the agency has adopted a "cafeteria" benefits plan. The Public Authority provides several health care plans and dental options for employees working 75% time or more. All employees with disabilities may request reasonable accommodation (as defined by the Americans with Disabilities Act and California Department of Fair Employment and Housing Act.).

How to Apply

The San Francisco In-Home Supportive Services Public Authority is an Equal Opportunity employer. We actively seek applications from people with disabilities, seniors, women, and people of color.

To be considered for this position, upload your resumé and cover letter of no more than two pages to the PA Job Application page.